September October 2018

A fresh resource for people who plan and manage meetings, events, business travel, promotions and incentive programs. Providing you with inspiration, guidance and great ideas.

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Marc , thanks for your efforts in putting together those RFPs! We have decided to move forward with the London DoubleTree! I've passed it all off to our conference planner and they will be making arrangements with the hotel. Thanks again for your amazing help! Christine Lee Membership Manager & Regional Support Canadian Pension and Benefits Institute M E E T I N G S M A D E E A S Y The London Convention Centre is coming off two high profile events in 2018 and is, of course, excited about the events to come with the JUNO Awards in 2019. Darrin Pollard, director of business development for the centre, says, "the Hockey Canada Foundation had their golf and gala event for the first time in London and they were blown away by the level of service and the food." Earlier in the spring London hosted the Global Student Leadership Summit with 2,000 student leaders from around the world. They are coming back in 2020. "We are a smaller centre, and really the sweet spot for us is the 500 to 1,000 person range, but we can do events for up to 2,000 people," says Pollard. We have the largest ballroom in southwestern Ontario and we can host a wide variety of groups. "We do lots of medical events as the city is very well known for its healthcare base with HIV and cancer research at Western University. We can draw on speakers from the local community as well as experts from the university." C A S E S T U D Y 2 C S A E T R I L L I U M C H A P T E R S U M M E R S U M M I T When the CSAE Trillium chapter decided to have their event in the city, Tracy Blyth, CAE, was pleasantly surprised at the level of service and attention she received for her conference group of 300— which was the highest attended Summer Summit ever. Blyth, who is executive director of the Trillium chapter, says, "I think smaller cities really have a lot of determination to ensure that your event is a success. They work hard with all of their partners to make sure they support one another and it shows." Blyth's group was based in the Best Western Plus Lamplighter Inn & Conference Centre with overflow into the Four Points by Sheraton London. "We used the Lamplighter for all of our education, as the meeting rooms were large and they have an amazing atrium," says Blyth. The CSAE delegates were hosted to a welcome reception the first evening and Tourism London arranged the transportation. They visited the convention centre for appetizers, the DoubleTree by Hilton for a stand-up dinner and the Delta London Armouries for dessert. "All of the properties worked together to ensure that our delegates had a great time." Another aspect of coming to a smaller centre was the personal care that Tourism London took with the CSAE group. Blyth notes that "Lynne Gale and Karen Dowhan sat in on our committee call during our monthly meetings. They listened and suggested ideas where they could add value to our conference and it was huge— smaller communities work harder to get the business." CSAE Summer Summit reception 78 | Ignite Destination Supplement

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