Ignite

November December 2018

A fresh resource for people who plan and manage meetings, events, business travel, promotions and incentive programs. Providing you with inspiration, guidance and great ideas.

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CTMNews Siesta Strategy Got a traveller who's run off their feet and now stuck on a long layover in the middle of the day? HotelsByDay offers hotel rooms for daytime stays so travel- lers can work in private, recharge or get ready for a big meeting. Launched three years ago, the plat- form offers more than 750 hotels in North America, more than 100 of them in Canada. hotelsbyday.com How do you measure success? A survey of more than 300 travel managers has revealed that a rethink is needed on how travel programs are measured. Conducted by ACTE Global (Association of Corporate Travel Executives) and BCD Travel, the Quality Management in Business Travel study found that there is a disconnect between how programs are evaluated and what CTMs think are the most useful measures: Cannabis Conundrum What does the legalization of marijuana mean for business travel between Canada and the US? Possession of cannabis remains illegal under US federal law, making it illegal to bring across the Canada-US border. Possession, previous use and involvement in the legal cannabis industry in Canada can all result in denied entry to the US and a possible lifetime ban. It's also worth noting that it will remain illegal to bring marijuana in Canada. "The concern is that, once it is legal, are the questions security is going to ask going to change? Corporate travel managers need to make sure people know the law and their rights," says Brian Robertson, president of Vision Travel. He adds that companies should address cannabis in their HR and travel policies and consult a lawyer if needed. For more on this evolving situation, visit the Government of Canada Website: travel.gc.ca/travelling/ cannabis-and-international-travel by Laura Bickle 13% 81% 21% 87% 9% 66% 37% 90% 39% 73% 65% 98% 80% 98% 81% 96% 88% 98% Trip success rate value/ROI, productivity current components used importance to measure Traveller friction wellness health/safety, willingness to travel HR information recruitment, retention, attrition Traveller engagement method/frequency of interactions with TMC or travel department Call/contact centre stats avg. speed of answer, avg. handle time Traveller satisfaction net promoter score, surveys, service issues Policy compliance unmanaged spend, booking/pay- ment methods, leakage Booking statistics advance booking, online adoption, hotel attachment, defects Spend/saving average rate/fare changes, cost avoidance, contact commitments Quality measurement of a travel programme: what is used vs. what is important corporate travel management November | December 2018 | Ignitemag.ca | 41

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