Ignite Pocket Guides

Hybrid Meetings Pocket Guide

A fresh resource for people who plan and manage meetings, events, business travel, promotions and incentive programs. Providing you with inspiration, guidance and great ideas.

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Tips STAFFING Now more than ever, skilled, knowledgeable staff are key to successful events. And with the increased focus on health and comfort for in- person participants and friction-free experiences for virtual attendees, getting staffing right is key. Here's a look at some of the key additional roles to consider for hybrid events: • helpdesk staff • greeters to direct attendees and manage flow • comfort station attendees • temperature takers • attendants to ensure hand sanitization stations are operational • health and safety specialists • live helpdesk assistants • moderators in each session to manage the Q&A and chat functions • virtual attendee "reps" at the live event to report the experience to attendees and be their voice • support staff to assign people to breakouts and manage muting, video privileges and screen sharing • technology and webcast service specialists ON-SITE VIRTUAL "It's one holistic team. You don't want to operate in silos, you don't want something going to market and nobody really has a very good idea of how the whole audience's experience is going to be." —Trish Knox, owner and founder, TK Events "Staffing for events will never be the same, with the foray into new requirements for both virtual and in-person. Two full staff rosters need to be considered with a project management staff providing macro level coverage of both environments." —Kari Lynn Larsen, president and CEO, Dragonfly Meeting Solutions Hybrid Meetings July 2021 | Ignitemag.ca | 13

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